Objective
Results-driven professional with 4.5+ years of experience in business process, deployment and implementation roles, specializing in business requirement analysis, stakeholder communication, and end-to-end project execution. Proficient in gathering, documenting, and translating business needs into actionable solutions that align with client objectives. Demonstrates strong logical thinking, attention to detail, and the ability to identify and resolve issues proactively. Skilled in collaborating with cross-functional teams, adapting quickly to new tools and processes, and maintaining high-quality standards throughout the implementation lifecycle. Known for taking ownership of tasks, contributing to process improvements, and consistently delivering results within deadlines.
Experience
Senior Deployment Associate
06/25 - CurrentHarri
Hyderabad, India- Led full-cycle Oracle NetSuite and Fourth ERP implementations, from requirement gathering to configuration, testing, and go-live.
- Conducted detailed business process analysis and gap assessments to design tailored ERP solutions aligned with client objectives.
- Facilitated requirement workshops and UAT sessions to ensure accurate mapping of functional needs to system capabilities.
- Acted as a key liaison between clients, technical teams, and functional consultants, driving successful ERP deployment and user adoption.
Process Associate
03/24 - 06/25Genpact
Hyderabad, India- Collaborated with cross-functional teams to develop strategies for customer acquisition and loyalty programs.
- Collaborated with developers to set up business environments, created and deployed custom APIs, and integrated third-party services.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Reduced manual data input errors by designing custom templates tailored for specific use cases.
Project Coordinator
09/21 - 01/24Galaxy Weblinks Inc.
Remote- Worked and tested new business applications, including CRM, ERP, and supply chain software.
- Performed software testing, provided 24/7 support to clients, and developed plans for future software development.
- Testing APIs and data clients to consume APIs by reducing by 1-1.5s. Managed efficient SQL queries and data transport.
- Software Quality Engineer boosting system efficiency by 40% and driving a 30% reduction in code errors.
Trainee Web Developer
06/20 - 01/21Corusview IT services
Remote- Redesigned the website to create a more visually appealing, user-friendly experience.
- Researched and implemented correct coding practices for SEO.
- Took shadowing from senior developers to understand the market standard and best coding practices.
- Maintained a database that tracked software components, best practices, trends, and other company information.
Projects
End-to-End Client Onboarding and Deployment - CRM Implementation
6 monthsTools Used:
- Collaborated with internal teams and client stakeholders to gather detailed business requirements and define key workflows.
- Created and maintained comprehensive documentation for use cases, process flows, and implementation milestones.
- Coordinated with technical and product teams to configure and deploy CRM modules tailored to client needs.
- Delivered the project on time with zero post-implementation escalations, resulting in a 30 percent improvement in client operational efficiency.
Education
BCA (Bachelor of Computer Applications)
04/2017 - 05/2020Indira Gandhi National Open University, Patna, India
Grade: 70.03
Diploma In Computer Application
2016Wizard Tech Computer Academy, Chhapra, India
Grade: 80.00
Pre-University Education
2017DR. R.N Singh High School, Chhapra, India
Grade: 58.8
Secondary Education
2014St. Xavier's High School, Varanasi, India
GPA: 7.4/10
Volunteer Experience
Computer Education Program Coordinator
04/2016 - 01/2017ISDM Group
- Led initiatives to promote computer education in Bihar, including workshops and digital literacy campaigns.
- Empowered over 500 students with basic computer skills, leading to a 50% increase in digital literacy in targeted areas.
- Skills: Project management, public speaking, curriculum development, community outreach, and digital education tools.
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